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Delivery & Installation
8.1 Any delivery date is an estimate and is not legally binding on the Seller.
8.2 Indicated delivery dates may vary should there be a delay in information, payment and/or approval of specification or variation to the order.
8.3 The essence of the contract shall not be time of delivery.
8.4 In the event of us being unable to supply goods subsequently to receiving an order, we shall not be liable for any incidental or consequential loss arising thereof.
8.5 It is your responsibility to ensure the goods delivered are as ordered, and that they are of satisfactory quality within the same day of delivery.
8.6 We strongly recommend you check that the description and quantity of the good(s) is correct per the delivery note. In the event of any discrepancy, you must notify us before the end of the same working day you received the goods, and before the goods are used in any way.
8.7 When you accept your delivery please be sure to sign the delivery note. We highly recommend all goods be checked upon delivery. Unfortunately writing, “unchecked” or “unexamined” is not acceptable. If the item is damaged, please keep the packaging. All claims for damage or loss must be made before the end of the same working day of the delivery.
8.8 In all events, the liability limits for any defect or fault shall not exceed the purchase price of the item.
8.9 We do not accept any liability for delays caused by circumstance beyond our control.
8.10 For easier delivery, some products are/can be made for on-site assembly in case there is restricted access to your premises. However, this is at our discretion, limited to specific products, and handled in coordination with a sales representative. Furthermore, it is vital that you provide us with this information when placing the order because later changes to the design are subject to additional charges.
8.11 In the event of delivery dates being delayed by the client, storage charges will be charged at a rate of 2% of the total sales order value per week after the initial 14 days planned delivery date.
8.12 If access to the premises is difficult and incurs additional time on site, the client will be charged accordingly.
8.13 If there are any concerns on access to the premises outside or inside, a chargeable site visit must be noted by the client to Circus 25 in order to avoid incurring additional costs. The client is subject to a small charge to additional site visits or site visits required outside of Central London.
8.14 The client or a representative for the client must be present to oversee delivery and installation, and sign appropriate documentation.
8.15 Any parking restrictions must be informed to Circus 25, any costs incurred for parking fines may be charged to the client for full reimbursement.
8.16 Any attempted and failed deliveries, including cancellations made within 48hrs of the planned delivery may be charged to the client.
8.17 You, the client, must notify us of any site access restrictions that may cause a failed delivery of goods. If goods are delayed or failed for delivery due to access restrictions, or due to high-level floor access not notified in writing, you will be liable to additional charges.
Returns and Refunds
We hope you are happy with your purchase, however if you are not, please note the following terms.
9.1 If you discover any product fault due to poor manufacture we will do our best to repair or replace the furniture at no cost to you. We will only replace items as “like for like,” which means you cannot change size, fillings or fabric. This guarantee does not include normal wear and tear.
9.2 We reserve the right of discretion to accept/refuse the return of any Products supplied.
9.3 If returned, Products must be returned to us in an acceptable saleable condition at the buyer’s cost, and we reserve the right to reasonable deductions from the refund amount to you if there are signs of wear and/or damage to the Products.
9.4 It is not possible to cancel any order for Bespoke Products either prior to or after delivery. We are not obligated to take back these Products, though may do so with the incurrence of a restocking fee. This fee is entirely at our discretion.
9.6 In the event of a customer ordering different cushion fillings because of a proven allergy, these products can be returned or cancelled within 14 days of delivery and means clause 8.2 does not apply.
9.7 In the event that you order products and arrange for them to be shipped to a location outside the UK Mainland, clause 8.1 is revised to the extent explained below. You still have the right to return the products, however, it is your responsibility to arrange for the products to be shipped back to the UK Mainland. We can collect the products from any address on the UK Mainland (e.g. a relative’s house or a storage and shipping facility at your cost, unfortunately we cannot collect products directly from a vessel at a port).
9.8 Clearance Items are not subject to automatic right of return because they are sold as seen. However, your statutory rights are not affected.